Shipping Policy

At Zarurat Khaas Organic, we are committed to ensuring that your order reaches you quickly, safely, and affordably. Please review our shipping policy to understand how and when your order will be delivered.

1. Shipping Coverage

We currently deliver across all major cities and towns in Pakistan through trusted courier services. International shipping is not available at this time.

2. Shipping Timeframe

Processing Time: Orders are processed within 1–2 business days after payment confirmation.
Delivery Time: Orders are typically delivered within 2–5 business days, depending on your location. Remote areas may require additional time.
Business Days: Monday to Saturday (excluding public holidays)

3. Shipping Charges

Flat Rate Shipping Fee: A standard delivery fee may apply, which will be clearly stated during checkout.
Free Shipping: We may offer free shipping on orders above a certain amount (if applicable, details will be promoted on our website or social media).

4. Order Tracking

Once your order is shipped, a tracking number will be shared with you via SMS or WhatsApp. You can use this to monitor your delivery status in real time.

5. Delivery Issues

Please ensure that your contact number and shipping address are correct at the time of placing the order.
If you miss a delivery attempt, the courier service may contact you to reschedule.
If a parcel is returned due to incorrect details or non-response, re-delivery charges may apply.

6. Damaged or Missing Items

If your order arrives damaged, tampered, or incomplete, please contact us within 48 hours of receiving the package. Send us clear photos and order details so we can investigate and resolve the issue.